Information We Collect:
We do not store the financial information of our customers on our servers. We never, at any point have access to your financial information. This is directly handled by our third-party processors. Whenever you visit our website, we automatically collect some information about your transaction with us, and use of our website. For example, we automatically collect your IP address for our internal use only to help us administer our website. We also automatically track certain information about your activities on our website such as the type of web browser you are using. If you are a registered user, we link this collected data to the personally identifiable information we collect about you. For example, if you register or sign up for an account with us, we collect your name and email address. If you place an order with us, we collect the Personal information that you provide to us such as your shipping, billing, order information as well as purchase and payment history. If at anytime you would like us to delete your information, please feel free to contact us. Please be sure to include your email/full name.
Cookies and Other Files:
Our website uses “cookies” and files that are similar to cookies. Cookies are alpha numeric identifiers created by your browser at our request and stored in an approved and standardized place on your device. When you visit or return to our website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected. The cookie also enables us to recall your past activities and post your account data. No personal information about you is stored on the cookie. Most web browsers accept cookies by default, but allows users to reject cookies by changing the browser preferences. If you have set up your browser to block cookies, some aspects of our website will not work properly. In order to navigate through our website, you must accept cookies in order for our site to be fully functional.
We will never share any of your personal information.
Firstladywigs.com will periodically send out newsletters detailing our updates, promotions, events and news! If you do not want to receive any information about products or services that may be of interest to you, you can unsubscribe at any time. A link is always provided at the bottom of every page.
Occasionally, we may include links to third-party sites on our website. These sites have separate and independent privacy policies and we therefore hold no responsibility or liability for the content and activity of these linked sites.
Having Trouble Signing In?
Our sign-in process is designed to protect your privacy. If you have any trouble signing into our website, please ensure that all your login and password information is correct. Use the “Forget my password?” feature in order to receive your account recovery email that will be delivered to your inbox. If you are your registered email and correct password, and continue to experience trouble signing into our website please, contact us (insert coded contact us form)
We accept all major credit cards (Visa, MasterCard, and American Express) though our website as well as over the phone. If you would like to order by phone please call us at: (1-844-367-9447). Our wig specialists are available Monday to Friday from 9:00am-4:00pm EST. If you reach our voicemail afterhours please leave your name and phone number and one of our wig specialists will get back to you following business day.
FirstLadyWigs.com sends you a confirmation email to the email you provided us when signing up for an account, detailing your purchase order. Please check your SPAM/Junk folders if you do not receive our emails and make sure that you whitelist our email address/or add it to your contact list. If you receive a confirmation email for an order that you did not place please contact us immediately!
First Lady Products has the rights to change our listed policies at any time. Please be sure to review this page regularly as our policies may have changed.
If you have any questions about our policies please call us at (1-844-367-9447)